The Patient Admission Office is located on the ground floor of our hospital and operates from 06:30 to 22:00 during weeks days, 06:30 to 20:00 on Saturday and 08:00 to 19:00 on Sunday. This division also works from 07:00 to 19:00 during national holidays; when the office is closed patients are referred to the Emergency Medicine Desk instead. 

We recommend that you bring the following listed documents for admission procedures:
  • Identity card or driving license (w/ID Number)
  • Passport for patients who are not Turkish citizens
  • Medical files and any relevant documents
  • Insurance card, hospitalization authorization form issued by a doctor, treatment cost information for private insurance carriers

Your comfort:

We have special rooms that are designed to maximize the comfort of our patients and their family members.

There is an ensuite bathroom with all bedrooms, and there is access to domestic and international TV channels.

You may also request a DVD player.

We serve free-of-charge tea service twice a day; newspapers can be also be provided free-of-charge as well as toothbrushes, toothpaste, and shampoo. While we serve special tea and coffee trays in our renewed rooms relevant personnel will assist you if you wish to receive tea or coffee in rooms that have not been renewed yet.

The extension number of each room is the same as your room number. Please dial 9 to get a tone or dial 0 for the operator. All your domestic and international calls throughout your stay will be charged to your account.

Our hospital offers wireless internet connection in all rooms. If you have a problem with the connection, please call your nurse.

There is a digital safe in your wardrobe to keep cash, valuable documents, and other belongings secure.

Your meals are custom prepared in accordance with your nutritional and diet program which is planned by the hospital’s dietitian. Companions also have the right to eat the same meal.

Our personalized menu is specially designed to complement your treatment; as a result, we recommend that you avoid ordering food from sources outside the hospital. You and your companion’s meals are served in your room and subsequently empty trays are collected at your convenience. Mealtimes are written below, but if you request meals to be served at alternative times, you can notify your nurse.
  • Breakfast:  07:30 - 08:30
  • Lunch:  13:00 - 14:00
  • Dinner:  19:00 - 20:00

Try to stay in your room with your companion throughout your hospital stay. Your companion’s accommodation and meals are included in your room fee. Your companion’s bed is made up by floor services department after dinner is served. However, you may have the bed made up earlier if you wish. If you have no companion and your risk of falling is very high, you may wish to notify your nurse so extra precautions can be taken.

Visiting hour:

From 09:00 to 22:00 guests are allowed to visit our hospital. The process may vary for Intensive Care Units and the Pediatrics inpatient clinic. Considering the comfort of our patients, we recommend a maximum of 2 visitors per room.


The list of the insurance companies that have relationships with us is available at the  Healthcare Providers section of our hospital’s web site.

Preliminary authorization from international insurers for your outpatient procedures may vary by insurance companies. You can contact us at koord@amerikanhastanesi.org for detailed information about our processes and anything you want to learn in order to conclude outpatient/inpatient procedures in the swiftest, most accurate manner with international insurers that we have existing invoicing agreements.
The list of the insurance companies that have relationships with us is available at the  Healthcare Providers section of our hospital’s web site.
Preliminary authorization is sought by the relevant outpatient clinic of our hospital from local insurance providers for your inpatient/outpatient procedures. Preliminary authorization can be initiated before all procedures if hospitalization or a procedure is planned. We should remind you that even if you have insurance coverage, hospitals or services may vary.

We recommend you contact your insurance provider for details about your insurance policy and its coverage at our hospital.