PATIENT EXPERIENCE OFFICE

Established in 2015 as a first in Türkiye, our Patient Experience Office enables us to systematically analyze patient feedback and continuously enhance the quality of our services. Through regular patient room visits and easily accessible communication channels, we maintain seamless, ongoing engagement with our patients.

 
Our Approach to Patient Experience

Patient experience encompasses the entire journey from the first contact with the healthcare institution to the moment of discharge. Our goal is to deliver a safe, holistic, and person centered care experience that not only meets but exceeds patient expectations.
 
Today, as in leading healthcare institutions worldwide, patient experience is considered one of the key indicators of service quality.
 

Continuous Improvement

Using insights gathered from our interactions with patients and survey results, we develop tailored solutions for each department and focus on enhancing the quality rather than the quantity of our services. By regularly measuring empathy, communication, and emotional support skills, we ensure a care experience that addresses patients’ physical, emotional, and spiritual needs simultaneously.
 
For further information or questions, please do not hesitate to contact us at:
E-mail: bahexperience@amerikanhastanesi.org
 

Bodrum American Hospital – Patient Experience Index

The Patient Experience Index serves as a core quality metric, enabling us to assess care delivery, patient interactions, and overall satisfaction. Through this framework, we aim to provide safe, efficient, and patient centered healthcare at the highest standards.

Bodrum American Hospital – Outpatient Experience Survey

Patient satisfaction is a central commitment at Bodrum American Hospital. Our Outpatient Experience Survey evaluates patients’ experiences and satisfaction levels, supporting our ongoing efforts to enhance the safety, quality, and overall effectiveness of the care we provide.

Bodrum American Hospital – Inpatient Experience Survey

Modeled after the globally recognized HCAHPS methodology, our standardized Inpatient Experience Survey evaluates the quality of care provided throughout a patient’s stay. As a core component of our quality framework, the survey helps us understand patient expectations and continuously strengthen our care delivery.
 

Administered after discharge, it focuses on key aspects of the hospital experience including communication with healthcare providers, staff responsiveness, cleanliness and quietness, discharge information, and overall satisfaction. The insights gathered guide us in identifying improvement opportunities that enhance patient satisfaction and support better care outcomes.