“Department of Guest Relations and Hotel Services” renders services with the aim of showing patients Turkish hospitality and attention and enabling them to experience a hospital stay at 5-star hotel standards.
Guest Relations consist of two different teams; “Outpatient” team and “Inpatient” team. Our outpatient team deals with patients with appointment and patients presenting without appointment at outpatient settings. Team members welcome patients to the hospital and accompany them until they arrive at relevant departments.
Our inpatient team deals with each patient personally from admission to discharge to meet their daily needs and support them, excluding medical issues. Our team aims to give individualized personal attention to each patient. Department of Guest Relations and Hotel Services is responsible for establishing communication between patients and relevant units and allowing them to reach our team members via phone at any time to meet patient needs rapidly.
Within the scope of Hotel Services, our Housekeeping Team makes efforts to create a clean, hygienic and tidy environment round the clock for inpatients and their companions. Responsibilities of Housekeeping Team are as follows: Daily room inspection, cleaning after discharge, collecting waste from the hospital and cleaning common areas and outpatient settings.
Waiting staff in housekeeping team provides tea and coffee services twice a day in our hospital.
As Department of Guest Relations and Hotel Services, our main approach is to make our patients and patient relatives feel at home. We aim to create a comfortable environment in the hospital and increase patient satisfaction.