In accordance with our understanding of management, quality and environmental policy, we undertake to

  • Comply with laws, regulations, national and international standardization, accreditation and requirements of Koç Group, taking into account the needs, experiences, expectations and rights of our patients, staff and all stakeholders,
  • Comply with the principles of professional ethics in order to provide health services at national and international standards,
  • Increase satisfaction and loyalty of our patients, their relatives and our staff,
  • Operate as a leading institution in new practices by using up-to-date information and medical technologies,
  • Provide continuous development and improvement through teamwork by following up our processes,
  • Attach importance to increase employee competencies and their training,
  • Increase environmental awareness of our patients, relatives, employees, subcontractors, suppliers and the society we interact with and be in constant communication about the environment,
  • Identify, monitor, control environmental elements, prevent pollution and protect environment by improving our performance continuously in order to minimize the negative effects and risks that our services may cause to the environment,
  • Manage our wastes within the framework of legal requirements, reduce the amount of waste, make use of recyclable wastes and use natural resources effectively,
  • Transfer the systems created for these purposes, our corporate culture and our reputation to future generations.

It contains the sections in the tabs "American Outpatient Medical Center Environmental and Quality
Management System", "Departments" and "Clinical Areas".

  • Quality Management


Aiming to increase service quality continuously, the American Outpatient Medical Center employs quality improvement management; as an extension of our corporate philosophy, this managerial approach is reflected in all our services areas.

ISO 9001 Quality Management System

The American Outpatient Medical Center was awarded the ISO 9001 Quality Management System Certificate in October 2 nd, 2000. The ISO 9001 Quality Management System Certificate winner receives recognition, as it is the first chain of corporate development efforts and it covers all medical and administrative departments. The ISO 9001 certificate was awarded in 2000 by targeting the business perfection model of the European Foundation for Quality Management; not only is this certificate issued to a private hospital for the first time in Turkey but it also represents a promise to ensure the sustainability of quality through periodical audits.

ISO 14001 Environmental Management System

By attaching importance to environmental health as much as a patient’s health, the American Outpatient Medical Center has initiated efforts in line with the ISO 14001 Environmental Management System and it was the “first and only” private hospital to be awarded this certificate in February 2004. Our ambulatory care center continues to strive for efficient use of our natural resources and also wants to effectively sort waste to prevent pollution, implement disposal methods that do not harm nature while utilizing recyclables.